legal information
Legal Information
SpringVillas is a registered brand owned by the Portuguese corporation Springideas, S.A., a fully licensed hospitality company operating in accordance with Portuguese and European regulations for tourism, safety and consumer protection since 2012.
- Legal Entity
- Springideas, S.A.
- Address
- Recinto do Aviário – Quinta de São Pedro 5,
8400‑097, Mexilhoeira da Carregação - Tax Identification Number (NIF)
- 510 364 500
- Commercial Registration
- Registered at the Commercial Registry of Portimão under number 510 364 500
- Other Group Entities
- Oceanbehavior, Lda. — 513 766 871
Lyricnumber, Lda. — 514 771 054
Pinkcelebration, Lda. — 513 035 494 - Tourism Registration
- All villas operated by SpringVillas comply with national tourism and safety regulations.
Contacts
Bookings: springvillas.net
Corporate: springvillas.net
Booking Policy
- Our villas are booked upon request made through our website using our booking request form, found on our homepage and on each villa's page. As an alternative, you can also contact us by phone.
- If your dates are not flexible, we recommend checking availability first by using the search function on the Our Villas page or by visiting each villa's own page.
- After submitting a booking request you should usually expect a reply within a couple of hours (maximum).
- If your dates are available and no other condition applies, your booking request will be processed and we will provide you with all procedures and necessary details.
- We will provide you with the corresponding booking form and rental contract for your reading and agreement.
- After agreeing on the booking form and rental contract, guests must proceed with the booking deposit payment. By doing so, guests automatically agree to all booking terms and conditions.
- Payments are always to be performed in EUROS (€) according to the schedule below.
- On every payment an invoice and receipt will be issued and sent to the guest's e-mail.
- Check the available payment methods below.
- A security deposit is required to safeguard against any breakages or damage incurred during the stay. The amount may vary depending on the villa.
50% of the total price 90 days before arrival (balance) — for bookings up to 7 nights
50% of the total price 120 days before arrival (balance) — for bookings longer than 7 nights
Cancellation Policy
Please enquire to get the specific cancellation policy applicable to your particular booking.
Payment Methods
Payments are always to be done in EUROS (€). Admin costs may apply.
Privacy Policy
1 Information Gathered
Personal data provided by the user is important so that we are able to know our users better and offer the most accurate information and services possible. That information is registered in our databases allowing us a better relationship with the user. Information is only used by us and is only meant to facilitate the services we provide and improve your browsing experience on our website.
While browsing our website, some information may be registered such as access date, IP address and browser type. This data is used for statistical analysis to improve our website's features and user experience.
During a booking process or an enquiry, we ask for personal data (such as name, address, country, city, e-mail, phone number and others) necessary to identify the user and complete a booking or enquiry.
2 Information Usage
We do not publish, share, sell or rent any user's personal data. All information gathered is solely used by us to process bookings, reply to enquiries, perform statistical analysis, enhance our website, communicate accurately with users and for any eventual marketing or promotional campaigns — which can be revoked by the user at any time. Marketing or promotional campaigns may use third-party services with whom SpringVillas might share some collected personal data.
3 Cookies
Cookies are small data files transferred from a website to the user's device. We may use cookies to identify returning users or to store language preferences and search dates so that users do not need to re-enter them each time they visit or navigate our website.
Our cookies do not contain user names, e-mail addresses or any other personal information — they only store abstract information related to browsing needs.
Browsers allow users to delete and/or block cookies. However, doing so may result in reduced performance and interactivity on our website.
4 Safety
Our website uses SSL safe and encrypted connections and all information is stored on secure web servers.
5 Changes to the Privacy Policy
We reserve the right to change these policies at any time without prior notice.
6 Customer Support
Should you have any questions about our Privacy Policy, please contact us.
Reviews Policy
1 Principles
SpringVillas values authenticity, honesty, transparency and impartiality. All reviews are subject to verification and prior approval criteria. The purpose of reviews is to provide transparent, free and independent information so that the community can rely on them to make more informed decisions.
2 Our Commitment
Our goal is to maintain a transparent and trustworthy review system. We want to hear both about good experiences and about areas where we can improve. Honest criticism is part of a healthy community and helps future guests make more informed decisions.
We therefore encourage all guests to share their experience in an honest, factual, respectful and independent way.
3 Approval
Submitting a review does not guarantee its publication. SpringVillas reserves the right to accept or reject content based on this policy. SpringVillas accepts positive, negative or neutral reviews, provided they comply with the criteria set out in this policy.
4 Unverified Stays
Reviews submitted by people who have not made a booking and completed an actual stay at a SpringVillas property will be rejected.
5 Irrelevant Content
Reviews that do not directly concern SpringVillas services, amenities or properties will be rejected.
6 Advertising and Spam
Any form of promotion, advertising, solicitation or links to third-party entities and websites is prohibited.
7 Inappropriate Language
Offensive language, hate speech, discrimination, threats, harassment or personal attacks will not be tolerated.
8 False Information
Intentionally false claims, incorrect facts or misleading content will be rejected.
9 Privacy
Publishing personal data (such as full names, contact details or private information) of staff or third parties is prohibited.
10 Conflict of Interest
Reviews submitted by competitors, employees or parties with direct or indirect commercial interests will not be accepted.
11 Reputation
Reviews whose purpose is to unfairly damage the reputation of SpringVillas or any of its staff or partners will not be accepted.
12 Bad Faith or Coercion
Reviews motivated by bad faith or used as a means of coercion or blackmail against SpringVillas, its staff or partners will not be accepted.
13 Retaliation
Reviews whose clear purpose is to retaliate against SpringVillas, its staff or partners - following guests being held responsible for breach of booking conditions or for damage caused to SpringVillas or to managed properties of SpringVillas - will not be accepted.
14 Obtaining Benefits
Reviews whose direct or indirect purpose is to obtain benefits through the review - such as discounts, refunds, complimentary services or other advantages - will not be accepted. SpringVillas never solicits reviews in exchange for any benefits, nor accepts reviews whose intent is to obtain illegitimate gains.
15 Content Integrity
SpringVillas never alters the opinion, rating or main content of a review, limiting itself solely to minor occasional spelling corrections to aid readability.
16 Right of Reply
SpringVillas reserves the right to respond publicly to reviews if it deems this necessary, safeguarding guest privacy but being able to refer to facts - private or public - that occurred before, during or after the guest's stay, where connected to that stay, whenever necessary to restore factual accuracy, contextualise circumstances or defend against unfounded accusations.
17 Updates
This policy may be updated without prior notice, in particular to reflect changes in legislation, industry best practices or our services, which may have retroactive effect.
